Request Vendor Qualification Criteria
Implement ADM's standards in your own program. Our qualification criteria give you a ready-to-use framework to evaluate and onboard preferred vendors—so your program runs consistently across every partner.
Vendor Best Practices
Clear billing guidelines, documentation requirements, and reporting expectations so vendor output is consistent and defensible.
Learn More →Vendor Best Practices
ADM helps define and enforce billing guidelines, documentation requirements, and reporting standards so preferred vendors deliver consistent, auditable output across every file—and your program stays aligned and defensible across regions and vendor partners. This includes setting clear expectations for invoicing detail, time-entry support, report cadence, and required content (barriers, action plans, follow-up timelines, and measurable progress). With a shared standard in place, vendor activity is easier to review, performance is easier to compare, and issues are identified early—before they become file or program risks.
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Case Manager Standards
Credential and staffing standards—including RN license, CCM preference, W-2 only, and no contractors on customer-referred cases.
Learn More →Case Manager Standards
ADM's preferred vendor criteria includes clear staffing and qualification requirements designed to protect continuity, accountability, and defensible documentation across every file. Case managers assigned must maintain an active RN license (as required in the state(s) of service), with CCM certification preferred. Vendors should assign experienced case managers with demonstrated workers' compensation expertise and consistent file execution. For customer-referred cases, case managers must be direct W-2 employees of the vendor—no independent contractors—so communication, oversight, and performance expectations remain consistent from assignment through resolution.
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Oversight Tools & Analytics
Scorecards, KPI visibility, and escalation pathways so you can track performance and act when standards are missed.
Learn More →Oversight Tools & Analytics
ADM supports implementation of scorecards, KPI dashboards, and clear escalation paths so preferred vendor performance is visible and actionable—and issues are addressed before they become file or program risks. Scorecards measure billing accuracy, documentation quality, report timeliness, and RTW alignment. KPI dashboards surface trends across files and providers so you can spot patterns early; escalation paths define when and how issues are elevated and who is accountable.
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